What Is SolMantra Return Policy?
At Solmantra we work very hard to deliver the best services , products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the services or product delivered to you then please get in touch with our Customer Service team +91-7291073863 for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
• All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
• We would not be able to accept a product if it shows sign of being broken or tampered with by you.
• We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
Please Note: We may not be able to exchange products bought during sale or discount. Replacement / exchange is subject to product/ stock availability.
Please follow these steps to claim Replacement/Refund without any hiccups
1. Give us a call on +91-7291073863 or drop an email at email@example.com within 48 hours of delivery.
2. Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
3. Please pack the product back in its packing and mention the following details
√ Complaint ID: (As provided by the customer care) for the Return
√ Order #: Number generated at the time of order Placement.
√ Reason for Return: Please choose a reason from the below mentioned list
• Defective Product
• Damaged Delivery
• Incorrect Product Delivered
• Others- If others then please specify (Please mention the reason in Hindi /English only)
√ Your full Contact Details: Your name, address, phone number and email address.
√ DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacture warranty product.
√ Picture of Damaged Product: Needed only if you are returning a Damaged Manufacture warranty product.
How will I get my Money Back if I have paid via COD
You need to call us on our helpline or mail us at firstname.lastname@example.org. Once your request is registered from our end, and we have received the product back from you, we shall NEFT the money in your bank account. The bank account details needs to be provided by you on email@example.com. Please send us your Beneficiary name; Account Number; Bank Name; Bank Branch; IFSC code; and your mobile number. How will I get my Money Back if I have paid via Debit Card? You need to call us on our helpline or mail us at firstname.lastname@example.org. Once your request is registered from our end, and we have received the product back from you, we shall NEFT the money in your bank account. The bank account details needs to be provided by you on email@example.com. Please send us your Beneficiary name; Account Number; Bank Name; Bank Branch; IFSC code; and your mobile number. How will I get my Money Back if I have paid via Credit Card? You need to call us on
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