Refund

 Please follow these steps to claim Replacement/Refund without any hiccups

1.            Give us a call on +91-7291073863  or drop an email at refund@solmantra.com  within 48 hours of delivery.

2.            Register your complaint and  get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.

3.            Please pack the product back in its packing and mention the following details

√   Complaint ID: (As provided by the customer care) for the Return

√   Order #: Number generated at the time of order Placement.

√   Reason for Return: Please choose a reason from the below mentioned list

•             Defective Product

•             Damaged Delivery

•             Incorrect Product Delivered

•             Others- If others then please specify (Please mention the reason in Hindi /English only)

√   Your full Contact Details: Your name, address, phone number and email address.

√   DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacture warranty product.

√   Picture of Damaged Product: Needed only if you are returning a Damaged Manufacture warranty product.

How will I get my Money Back if I have paid via COD

You need to call us on our helpline or mail us at refund@solmantra.com. Once your request is registered from our end, and we have received the product back from you, we shall NEFT the money in your bank account. The bank account details needs to be provided by you on refund@solmantra.com. Please send us your Beneficiary name; Account Number; Bank Name; Bank Branch; IFSC code; and your mobile number.  How will I get my Money Back if I have paid via Debit Card?  You need to call us on our helpline or mail us at refund@solmantra.com. Once your request is registered from our end, and we have received the product back from you, we shall NEFT the money in your bank account. The bank account details needs to be provided by you on refund@solmantra.com. Please send us your Beneficiary name; Account Number; Bank Name; Bank Branch; IFSC code; and your mobile number.   How will I get my Money Back if I have paid via Credit Card? You need to call us on